Company Policies FAQs

Arc-Zone.com does not sell your information to anyone.

While keeping information about our customers is an important part of our business that allows us to provide excellent customer service, we are not in the business of selling information. We only share customer information in order to conduct business transactions with our customers.  Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, analyzing data, processing credit card payments, and providing customer service. Companies we employ have access to only the personal information needed to perform their service. We do not authorize use of your information for any other purposes.

Securing our customer’s personal information is a top priority of Arc-Zone.com.  We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input and information that we send to the credit card processing company when we complete your order. Additionally, we have employed a computer security company to audit our systems to ensure that we are storing your information securely.

We receive and securely store any information you enter on our website or give us in any other way. We use the information that you provide in order to respond to your questions, process your order, receive payments, and communicate with you regarding new welding solutions we think may be of interest to you. If at anytime you do not wish to receive communications from us, let us know, and we will remove you from our mailing list.

Arc-Zone.com® is a company focused on improving welding productivity by solving problems utilizing innovative, high performance products and exceptional technical expertise. We add value to your welding operation by optimizing your arc welding system with a broad range of TIG, MIG and Plasma torches, leads, parts and related accessories. We sell our products and offer our services direct to the welding user. We offer our personalized technical service with each order, and the convenience of on-line ordering.

Most traditional welding supply distributors focus their efforts entirely on the sale and distribution of gases, not hardgoods. As a result these companies usually carry only a representative number of torches, tools and accessories from a limited number of suppliers. In addition, the continued consolidation in ownership of welding supply distributors has caused employee turnover making it extremely difficult to find experienced, knowledgeable, well trained technicians to solve your welding problems.

Arc-Zone.com addresses all of these problems by offering a wide selection of high performance products from industry leading manufacturers. Our technical and sales staff has years of hands-on experience in design, manufacture, sales and service of standard and specialized torches, leads, parts, accessories and related items. We are experts in solving the toughest welding productivity challenges taking a total system approach.

It’s just another Arc-Zone.com difference! We include the M&M’s in each shipment to brighten your day and to say “Thank You” for your order.

Yes! Arc-Zone.com can usually solve any arc-welding problem with combinations of existing products. However, when an application is really challenging we can help you develop a unique solution using a variety of design engineering and manufacturing resources. Contact us with your most challenging applications.

Online orders can be placed 24-7. Our service support team is ready to help you by phone from 8 a.m. (and often times earlier) to 5 p.m. (and sometimes later) Monday through Friday Pacific Standard Time.

Just contact us! We will work to resolve any application problems after receipt of order. We have years of design and application experience with all of our products and are happy to help you solve your problems.

That’s our specialty! We will help you optimize your entire welding system by matching the correct torch, parts and accessories to the output and duty cycle of the welding power supply and the welding application. Many times the power supply and torch leads are considered separately but are then expected to work correctly together. We don’t just sell torches and parts, we sell solutions to your application problems.

Most likely, no. Many original equipment manufacturers (O.E.M.’s) will suggest that using “aftermarket” parts will void the warranties on their equipment, however this very seldom actually occurs. The use of high quality parts in a high quality system is the best way to avoid equipment problems. Arc-Zone.com supplies only the highest quality products from many industry leading manufacturers including O.E.M.’s and aftermarket suppliers.

Visit our Arc-Zone.com web-site and join our mailing list. When we run specials or introduce new products, we’ll let you know.

We specialize in solving welding application problems by offering exceptional technical service and carefully selected high quality products that most equipment suppliers haven’t even heard of. We take a “total cost” approach in reviewing your application and offering a solution. We have helped thousands of manufacturers improve their welding productivity. Contact us with your requirements.

Arc-Zone.com wants to ensure your complete satisfaction. We offer a 30-day money-back guarantee! If our products don’t meet your expectations, call your Arc-Zone.com representative for return shipping instructions. Arc-Zone.com does not accept COD returns.

Contact us by phone, fax or e-mail and explain your problem. We also offer technical features on our web-site. Be sure to register on our site to receive all of the latest Arc-Zone.com technical briefs.

That’s our specialty! We supply proven custom products for special applications that most suppliers are not even aware of. We will solve your problem with a combination of our standard offering, but if you need something not currently offered we can probably get it for you.

Just contact us and describe what you need. We’ll do our best to acquire it for you or refer you to a place to get it.

For your convenience we accept MasterCard, Visa, American Express and Discover via our secure server. You can also pay with your Arc-Zone.com® Net 30 Account (pre-approval and Purchase Order required) or pay with your PayPal account.

Arc-Zone delivers your order via UPS Ground if it is being shipped within the continental United States. If you’d like another shipping option (FedEx, DHL, or expedited service) or you would like us to ship internationally, let us know. The shipping charge will be added to your order and we will confirm with you prior to shipping. We can also bill your shipping charges direct to your UPS, FedEx or DHL account.

Some items that are pallatized shipments are shipped via freight carrier. These items are noted in the the webstore.

International Customers: Prices do not include special export packing. All charges including transportation, insurance, custom duties, local taxes, carrier notification to consignee, C.O.D. fees, will be paid by the buyer.

Items are shipped 1-2 days from order date. For UPS Ground, delivery time can range from 1-6 days. Please see the map below.

Any way you want! Some of the more traditional methods are by phone, by fax, through our webstore or via email. We do business your way.

Our Carlsbad, California facility is conveniently located near the service centers of the world’s leading shipping companies. As a result, both international and domestic customers benefit from exceptional turnaround times on all orders.

We’re also conveniently located near some of San Diego County’s best known surf spots. Check the surf reports at Tamarack, San Onofre, Swamis.  San Diego’s world class golf courses are also nearby, including Torrey Pines and La Costa.

Arc-Zone’s neighbors include some of southern California’s most prominent fitness, sports, sportswear and leisure companies: Spy Optics, TaylorMade Golf, Callaway Golf, Rip Curl, Macbeth, Atticus, Aquasphere, DC Clothing, K2, Jazzercise, and La Costa Resort and Spa.