null

Returns

Our Hassle-Free Returns Process

We understand that things happen. Parts are mistakenly ordered, you end up not needing something, the parts aren't compatible with your torch, or the safety gear doesn't fit the way you like. Not a problem, here at Arc-Zone we are committed to meeting your return request expectations. Below are a few guidelines to help ensure your return process goes smoothly.

Return Guidelines:

  • Return Authorization (RGA) – All returns must have a Return Goods Authorization (RGA) number. Unauthorized returns will be handled case by case.
  • Return Window – Most new, unused, unaltered items can be returned within 30 days of receipt.
  • Special Conditions:
    • Special Order, Custom-Built, or Clearance Items – No returns, except for warranty exchanges.
    • Items that are physically damaged
  • Shipping Costs – Original shipping charges are not refundable. Return shipping is at the customer’s expense unless the return is due to an Arc-Zone error.
  • Proof of Purchase – You’ll need a valid Sales Order or Invoice number to process your return.
  • Third-Party Purchases – If you bought your Arc-Zone gear from a reseller (Amazon, eBay, etc.), contact them directly for returns.

Note:
An RGA number is valid for 30 days. Issuing an RGA does not guarantee a refund—it just starts the return process.

How to Return Your Order

Online - It’s Easy!

  1. Log into your Arc-Zone.com account.
  2. Find your order# and select the item(s) you want to return.
  3. A Return Goods Authorization (RGA) number will be automatically generated.
  4. Pack your items securely and write the RGA number clearly on the outside of the package.
  5. Ship it to us! (Address below.)

Start Return

Phone / Live Chat / Email -  It’s Easy!

Contact our Customer Care Team to request an RGA number.

We’ll need:

✅ Your Name
✅ Company Name (if applicable)
✅ Email & Phone Number
✅ Shipping Address
✅ Webstore Order# or Invoice Number
✅ Part Number & Reason for Return

Our Return Shipping Address

Arc-Zone.com – Returns
1331 Specialty Drive
Vista, CA 92081-8521