Privacy Policy

Arc-Zone.com may collect the following personally identifying information, depending on your interaction with the website: your name, email address, phone number, fax number, physical address and IP address.

If you pay for your order with a credit card, Arc-Zone.com may record the last four digits of your card and the cardholder's name. Arc-Zone.com will not record your card number, expiration date or the CVV code.

If you place an order with Arc-Zone.com, it will record the public IP address associated with the computer used to place that order. It will also record order details, such as items purchased, order date and time, order’s billing and shipping address, payment method and shipping method.

If you sign up with Google or Facebook, we will collect your social id, name and email associated with that account, sign up date, as well as the IP address of the computer used to sign up for that account.

We collect and process your data when you:

• Sign up with either a password, Google or Facebook.
• Place an order.
• Review a product.
• Browse through our website.
• Use our keyword search engine.

Arc-Zone collects your data so that we can:

• Process your order
• Manage your account.
• Send you emails such as order status updates.
• Contact you for any missing information.
• Communicate with credit card processing companies.
• Reduce payment fraud attempts.
• Audit website use.
• Cybersecurity.
• Comply with government regulations on tax collection and payment.
• Marketing research.

Arc-Zone does not share your data with anyone, except service providers directly involved with your order fulfillment process, such as credit card and shipping companies.

When Arc-zone processes an order, it will send only the required information to the payment processing company you select (either AuthorizeNet or PayPal). It may also send the any required information to the shipping service provider you select (USPS, UPS or FedEx) for delivery.

Arc-zone.com stores data securely in a database located in the same server hosting the website. That data is only accessible from within that server. Once your order is sent to fulfillment, any information that pertains to accounting will be double-encrypted before it is transferred over to our accounting system, located in our main office building in Vista, CA.

In order to keep your account at arc-zone.com active, Arc-zone may keep your data stored in the website’s database. If you are not comfortable with that arrangement, you may request your data to be removed from arc-zone.com's database at any time. Just keep in mind that, in compliance with the Sarbanes Oxley act, any data related to orders placed at arc-zone.com will have to be kept at Arc-Zone’s accounting software for up to 7 years.

Arc-zone may use your browsing information to identify popular products. It may also send you e-mails requesting you to review products you have recently ordered, and notifications about abandoned cart items. If you sign up to receive our newsletter, we may send you e-mails with news, offers and other relevant information.

You have the right, at any time, to request Arc-Zone to stop contacting you for marketing purposes.

Please, let us know if you no longer wish to be contacted. We will honor and respect that.

Arc-zone would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Arc-Zone for copies of your personal data. We may charge you a small fee for that service.
• The right to rectification – You have the right to request that Arc-Zone correct any information you believe is inaccurate. You also have the right to request Arc-Zone to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that Arc-Zone erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Arc-Zone restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to Arc-Zone’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Arc-Zone transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using one of the following:

Email: webmaster@arc-zone.com

Call us at: +1 (760) 931-1500

Or write to us: 1331 Specialty Drive, Vista, CA 92081 – USA.

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit one of our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How do we Use Cookies?

Arc-Zone uses cookies in a range of ways to improve your experience on our website, including:

• To keep you signed in
• To understand how you use our website

What Types of Cookies do we Use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Arc-Zone uses these cookies so that we recognize you on our website and remember your previously selected preferences. A mix of first-party and third-party cookies are used. Third-party cookies are cookies from service providers such as Google, Facebook, and Microsoft.
• Advertising – Arc-Zone uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Arc-Zone shares some limited aspects of that data with Google Analytics and Bing Webmasters to help us understand user trends. We may also share online data collected through cookies with Google and Bing. What that means is that, when you visit another website, you may see ads related to your browsing patterns at arc-zone.com.

How to Manage Cookies

You can set your browser not to accept cookies. The website allaboutcookies.org explains how to remove cookies from your browser. However, without cookies, some of our website features may not function as well.

Arc-Zone contains links to other websites. However, our privacy policy applies only to arc-zone.com. If you click on a link to another website, you should read their privacy policy.

Arc-Zone keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on November 6, 2020.

If you have any questions about Arc-Zone's privacy policy, any data related to you that we may hold, or if you would like to exercise one of your data protection's rights, please do not hesitate to contact us.

Email us at: webmaster@arc-zone.com

Call us: +1 (760) 931-1500

Or write to us at: 1331 Specialty Drive, Vista, CA 92081 – USA.

Should you wish to report a complaint or if you feel that Arc-Zone has not addressed your concern in a satisfactory manner, you may contact webmaster@arc-zone.com or call us at +1 (760) 931-1500.